Privacy Policy

Effective December 5, 2025

Introduction

Elemental Genius LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our products, services, websites, and applications (collectively, the "Services").

Our Services include, but are not limited to:

Prodigee AI adaptive learning platform
CreatorFlow social automation platform
CRMFlow networking chapter management platform
ServiceFlow business management platform
TruckerFinances finance application for owner-operators
Virylium AI creator suite
CyrForge AI-native CRM platform
TidyFlow file organization utility
Helyxium VR network bridge
Breaker Braker mobile game
EGGSHELL custom operating system
S3L3CT merchandise and e-commerce
Any future products and services developed by Elemental Genius LLC

Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect personally identifiable information that you provide to us, including but not limited to:

Name and contact information (email address, phone number, mailing address)
Account credentials (username, password)
Payment and billing information (processed securely through third-party payment processors)
Educational information (for K-12 educational services)
Business information (for ServiceFlow and enterprise services)
Profile information and preferences

Usage Data

We automatically collect certain information when you use our Services:

Device information (IP address, browser type, operating system, device identifiers)
Usage patterns (pages visited, features used, time spent, interaction data)
Log data (access times, error logs, performance data)
Location data (with your permission)
Cookies and similar tracking technologies

User-Generated Content

Some of our Services allow you to create, upload, or share content:

Educational assignments and student work (Elemental Genius platforms)
Business documents and data (ServiceFlow)
Creative content (CreatorFlowLab)
Communications and collaboration data (Helyxium)
Gaming data and achievements (Breaker Breaker)

Children's Information

Some of our educational Services are designed for children under 13. We comply with the Children's Online Privacy Protection Act (COPPA):

We collect only the minimum information necessary to provide educational services
We obtain verifiable parental consent before collecting personal information from children under 13
Parents can review, delete, or refuse further collection of their child's information
We do not condition a child's participation on disclosure of more information than is reasonably necessary
We implement reasonable security measures to protect children's information

For educational Services, we may collect:

Student first name (or nickname)
Grade level and educational progress data
Voice recordings (for speech-enabled learning features, with parental consent)
Learning analytics to personalize educational content

How We Use Your Information

We use the collected information for various purposes:

Service Delivery

Provide, maintain, and improve our Services
Process transactions and fulfill orders
Deliver personalized educational content and adaptive learning experiences
Enable collaboration and communication features
Provide customer support and respond to inquiries

Business Operations

Analyze usage patterns to improve our Services
Develop new features and products
Conduct research and analytics
Ensure security and prevent fraud
Comply with legal obligations

Communications

Send service-related announcements and updates
Provide customer support communications
Send marketing communications (with your consent, where required)
Respond to your requests and questions

AI and Machine Learning

Some of our Services use artificial intelligence and machine learning:

To personalize educational content and learning pathways
To generate content and provide AI-assisted features
To improve service quality and user experience
We do not use children's personal information to train AI models without explicit parental consent

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We work with third-party service providers who perform services on our behalf:

Payment processing (Stripe and other payment processors)
Cloud hosting and infrastructure providers
Analytics and performance monitoring services
Customer support tools
Marketing and communication platforms

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business Transfers

If Elemental Genius LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

Legal Requirements

We may disclose your information if required to do so by law or in response to:

Valid legal processes (subpoenas, court orders)
Requests from government authorities
Protection of our rights, property, or safety
Prevention of fraud or illegal activities
Enforcement of our Terms of Service

We may share your information for other purposes with your explicit consent.

Educational Settings

For our K-12 educational Services:

We may share student progress data with parents, guardians, and authorized educational personnel
We do not share children's personal information with third parties for marketing purposes
Schools and districts using our Services may access student data as permitted under FERPA and other applicable laws

Data Security

We implement appropriate technical and organizational security measures to protect your information:

Encryption of data in transit and at rest
Secure authentication and access controls
Regular security audits and assessments
Employee training on data protection
Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to:

Provide our Services
Comply with legal obligations
Resolve disputes
Enforce our agreements

For educational data involving children, we retain information only as long as necessary to provide services, after which it is securely deleted unless required by law or parental consent to retain longer.

You may request deletion of your account and associated data at any time by contacting us.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

Request access to the personal information we hold about you
Receive a copy of your information in a portable format

Correction and Deletion

Correct inaccurate or incomplete information
Request deletion of your personal information (subject to legal retention requirements)

Opt out of marketing communications
Withdraw consent for data processing where we rely on consent
Disable cookies through your browser settings

Parental Rights (COPPA)

Parents and guardians of children under 13 have the right to:

Review the personal information collected from their child
Request deletion of their child's personal information
Refuse further collection or use of their child's information
Consent to collection and use of information without consenting to disclosure to third parties

To exercise these rights, please contact us at the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Remember your preferences and settings
Analyze usage patterns and improve our Services
Provide personalized content and features
Measure the effectiveness of our marketing

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Services.

Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

International Data Transfers

If you are located outside the United States, please note that we may transfer your information to and process it in the United States and other countries. These countries may have data protection laws that differ from those in your country.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the new Privacy Policy on this page
Updating the "Last Updated" date
Sending you an email notification (for significant changes)
Obtaining renewed parental consent when required by COPPA

Your continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information we collect, use, and disclose
Right to request deletion of your personal information
Right to opt out of the sale of your personal information (we do not sell personal information)
Right to non-discrimination for exercising your privacy rights

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Elemental Genius LLC Brockport, New York Email: [email protected] Website: www.ElementalGenius.com

For COPPA-related inquiries or to exercise parental rights, please contact us at the above information with "COPPA Request" in the subject line.

Compliance and Certifications

Elemental Genius LLC is committed to compliance with:

Children's Online Privacy Protection Act (COPPA)
Family Educational Rights and Privacy Act (FERPA)
California Consumer Privacy Act (CCPA)
General Data Protection Regulation (GDPR) where applicable
Other applicable data protection laws and regulations