ServiceFlow Privacy Policy

ServiceFlow ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application, ServiceFlow, available on the Google Play Store and Apple App Store.

1. Information We Collect

We may collect the following types of information:

• Account Information: Email address, username, business name, and profile details required for account creation and authentication.
• Business Data: Information you input into the app, including customer/client details, job orders, work schedules, invoices, estimates, and project information.
• Device Information: Device model, operating system, and hardware identifiers to ensure compatibility and performance.
• Usage Data: Information about how you interact with the app, including session duration, features used, and crash reports.
• Subscription Information: Details about your subscription tier, payment history, and billing preferences processed through Google Play and Apple App Store payment systems.
• Communications: Messages and support requests you send to us.

2. How We Use Your Information

We use the collected data to:

• Provide and maintain the app's core business management functionality.
• Enable features such as customer management, job tracking, scheduling, and invoicing.
• Manage your subscription and provide access to premium features.
• Improve user experience and app performance.
• Diagnose and fix bugs or technical issues.
• Communicate with users regarding updates, support, and account information.
• Provide customer support and respond to inquiries.
• Develop and implement new features and integrations.

3. Data Sharing and Disclosure

We do not sell or rent your personal or business data. We may share data with:

• Service Providers: For analytics, crash reporting, cloud storage, and app functionality, under strict data protection agreements.
• Payment Processors: Google Play and Apple App Store handle all subscription payments. We do not store or process credit card information directly.
• Future Integrations: As we add financial services and third-party integrations, we will update this policy and notify users before implementing any data sharing with new partners.
• Legal Authorities: If required by law or to protect our rights and users' safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred (you will be notified).

4. Data Security

We implement industry-standard security measures, including encryption, secure cloud storage, and access controls, to protect your data from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure. We continuously update our security practices to protect your business information.

5. Your Rights and Choices

You may:

• Access, update, or delete your personal and business data by contacting us or through in-app settings.
• Export your data in standard formats.
• Request account deletion (note: this will permanently remove all associated data and terminate your subscription).
• Manage your subscription through Google Play or Apple App Store settings.
• Opt out of optional analytics and data collection features via app settings.

6. Data Retention

We retain your data for as long as your subscription is active or as needed to provide services. After account deletion, data may be retained for up to 90 days for backup purposes and as required by law for financial records. You may request immediate deletion by contacting support.

7. International Data Transfers

Your data may be stored and processed in servers located in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers.

8. Future Updates and Feature Additions

ServiceFlow will continue to evolve with new features, including financial service integrations and advanced business tools. We will update this Privacy Policy accordingly and notify active subscribers of material changes at least 30 days before implementation.

9. Children's Privacy

ServiceFlow is intended for business use by adults and is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion of your information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email to active subscribers and posted within the app with the updated effective date. Continued use of the app after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: [email protected] Website: www.ElementalGenius.com Company: Elemental Genius LLC