CRMFlow Privacy Policy

Privacy Policy for CRMFlow Last Updated: February 25, 2025 Introduction Elemental Genius LLC ("we," "our," or "us") operates the CRMFlow mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App. By using CRMFlow, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our App. Information We Collect Information You Provide Directly Account Information:

Name and contact information
Email address
Phone number
Business information (company name, role, etc.) Customer and Contact Data:
Customer names, contact details, and business information
Communication history and notes
Sales pipeline and opportunity data
Task and appointment information User-Generated Content:
Notes, comments, and messages within the App
Custom fields and tags
Documents and files uploaded to the App
Information Collected Automatically Usage Data:
App interaction data (features used, actions taken)
Session duration and frequency
Error logs and crash reports Device Information:
Device type and model
Operating system version
Unique device identifiers
Mobile network information Location Data: We may collect location data if you enable location services for features such as check-ins or appointment routing How We Use Your Information We use the collected information for the following purposes: Service Delivery: To provide, maintain, and improve CRMFlow functionality Customer Relationship Management: To help you organize and manage your customer relationships Communication: To send you notifications, updates, and support messages Analytics: To understand usage patterns and improve user experience Security: To detect, prevent, and address technical issues and security threats Legal Compliance: To comply with applicable laws and regulations Data Storage and Security Data Storage Your data is stored on secure cloud servers We implement industry-standard encryption for data in transit and at rest Backup systems ensure data availability and recovery Data Security Measures We implement appropriate technical and organizational measures to protect your data, including:
Encryption of sensitive data
Secure authentication protocols
Regular security audits and updates
Access controls and monitoring
Employee training on data protection However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. Data Sharing and Disclosure We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers We may share data with third-party service providers who assist us in operating the App, including:
Cloud hosting providers
Analytics services
Customer support tools These providers are contractually obligated to protect your data and use it only for the purposes we specify. Legal Requirements We may disclose your information if required by law or in response to:
Valid legal requests from public authorities
Court orders or subpoenas
Protection of our rights, privacy, safety, or property
Investigation of potential violations of our Terms of Service
Business Transfers In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy. Your Data Rights Depending on your location, you may have the following rights:
Access: Request copies of your personal data
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data
Export: Request a copy of your data in a portable format
Restriction: Request restriction of processing your data
Objection: Object to our processing of your data Withdrawal of Consent: Withdraw consent where processing is based on consent To exercise these rights, contact us at [email protected]. We will respond to requests within 30 days. Data Retention We retain your information for as long as necessary to:
Provide you with our services
Comply with legal obligations
Resolve disputes and enforce agreements When you delete your account, we will delete or anonymize your personal data within 90 days, except where we must retain data for legal compliance. Third-Party Links and Services CRMFlow may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies. Children's Privacy CRMFlow is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly. International Data Transfers Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by:
Posting the new Privacy Policy in the App
Updating the "Last Updated" date
Sending you an email notification for material changes Your continued use of CRMFlow after changes become effective constitutes acceptance of the updated policy. California Privacy Rights If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Right to know what personal information is collected
Right to know whether personal information is sold or disclosed Right to opt-out of the sale of personal information (we do not sell personal information) Right to deletion of personal information Right to non-discrimination for exercising your rights European Union Privacy Rights If you are in the European Union, you have rights under the General Data Protection Regulation (GDPR):
Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restriction of processing
Right to data portability
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with a supervisory authority
Contact Us If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Elemental Genius LLC
Location: Brockport, New York
Email: [email protected]
Website: www.ElementalGenius.com For data protection inquiries specifically, you may also contact our Data Protection Officer at - [email protected] Consent By using CRMFlow, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. © 2024 Elemental Genius LLC. All rights reserved.